
BRONKHORSTHIGH‐TECH
Page20 MASS‐VIEW®series 9.17.051
5 Troubleshooting
5.1 General
ForacorrectanalysisoftheproperoperationoftheMASS‐VIEW
®
meteritisrecommendedtoremove
theunitfromtheprocesslineandcheckitwithoutapplyinggassupplypressure.Incasetheunitisdirty,
this can be ascertained immediately by loosening the couplings. Furthermore check if the RJ‐45
connectorisfixedproperly.Energizingorde‐energizingof
theinstrumentindicateswhetherthereisan
electronicfailure.TheOLEDscreenshouldlightup.
Afterthat,fluidpressureistobeappliedinordertocheckbehaviour.
Ifthereissuspicionofleakage,donotcheckforbubbleswithaleakdetectionliquidunderthecoveras
thismay
leadtoashort‐circuitatthesensororPC‐board.
5.2 Troubleshooting summary
Symptom Possiblecause Action
Nooutputsignal,nodisplay,noflowindication Nopowersupply 1a)Checkpowersupply
1b)Checkcable(s)
PCBfailure 1c)contactonline:MassFlowONLINE*
Valveblocked 1d)contactonline:MassFlowONLINE*
Filterblocked 1e)Cleanfilter
Sensorfailure 1f)contactonline:MassFlowONLINE*
Maximumoutputsignal,maximumflow
indication
Flowtoohigh 2a)reducethefloworre‐rangethe
instrument
PCBfailure 2b)contactonline:MassFlowONLINE*
Sensorfailure 2c)contactonline:MassFlowONLINE*
Highsetpointvs.outputoffset,flowindication
lowerthanexpected
Pressurenotcorrect 3a)Checkpressure
Blockageinline 3b)Removecause
Valveblocked 3c)contactonline:MassFlowONLINE*
PCBfailure 3d)contactonline:MassFlowONLINE*
Signalorflowindicationlowerthanexpected Systemstoppage 4a)Removecause
Flowisgraduallydecreasingorchanging (Gas)Condensation 5a)Decreasesupplypressureorincrease
temperature
Pressurehaschanged 5b)Checkvalvesetting
Smallflowoccurswhenvalveissupposedtobe
closed
Valveisleaking 6)contactonline:MassFlowONLINE*
Fortroubleshootingissuesorreturns,pleasegotowww.massflow‐online.comandclickonservice.
Hereyoufindtheinstructionshowtofixtheproblem(FAQ’s)orhowtoreturnaninstrument(RMA).
5.3 Service and repair
MASS‐VIEW
®
instrumentscanberepairedbutnotalltheparts.Partsthatcanberepairedcanbe
foundonthewebsiteofMassFlowONLINE(www.massflow‐online.com)
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